Customer Relationship Manager

Remote · Nigeria

Be the voice of Tixdorm for organizers and attendees — resolve issues, guide users through ticketing and payouts, and turn feedback into product improvements.

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What Tixdorm does

We help organizers create, sell, and run events without juggling scattered tools — spreadsheets, social reposts, manual payouts, and disconnected vendor coordination.

Attendees discover real events and buy tickets with confidence. Vendors and ambassadors plug into structured opportunities tied to live events.

Our stack combines product, community, and operational infrastructure — with AI and modern tooling — so campuses, cities, and creators can grow experiences that matter.

About this role

You will be on the front line of trust. Organizers and ticket buyers reach out when something matters — payments, check-in, event changes, or account access. You represent Tixdorm with clarity and care.

What you will do

Respond to support requests across email and in-app channels with empathy and speed
Guide organizers through event setup, ticket sales, payouts, and QR check-in
Help attendees with ticket access, refunds context, and event discovery questions
Document recurring issues and patterns for the product team
Escalate fraud, abuse, or payment edge cases using internal playbooks
Maintain a professional, calm tone — especially during live event windows

What we expect

Strong written English and clear communication
Comfort explaining technical flows in plain language (no engineering required)
Patient, organized, and reliable during evenings or weekends when events go live
Based in or familiar with Nigeria / West African event culture is a plus

Nice to have

Prior customer support or community management experience
Familiarity with ticketing, fintech, or marketplace products

Who thrives here

You enjoy helping people and closing loops, not passing tickets endlessly
You notice patterns and suggest fixes, not just answers
You care about events, nightlife, campuses, and culture in emerging markets

Other open positions

Apply for Customer Relationship Manager

Read the full scope above, then submit your application. If you are a fit, we will reach out by email.