User Data Retention Policy

We store some data to run TixDorm reliably — for example, to deliver tickets, prevent fraud, handle support requests, and meet financial or legal obligations.

This policy explains what we keep, for how long, and how you can request deletion.

• Account data: email, profile details, and basic settings.
• Event data: event listings, images/flyers, and configuration needed for the event page.
• Transaction data: payment status, references, and payout records (where applicable).
• Communication logs: emails sent (tickets, verification, support) and WhatsApp conversation state when you use WhatsApp features.

We retain data for different periods depending on what it is used for:

• Active accounts: we keep data while your account remains active so the platform works as expected.
• Inactive accounts: we may keep account data for 12–24 months after inactivity to support reactivation, prevent fraud, and maintain platform safety.
• Financial/legal records: some transaction and payout records may be retained longer if required by law or to resolve disputes.

You can request deletion of your account and associated personal data. We may ask you to verify your identity before processing the request.

Some data may remain in backups for a limited time, and some records may be retained for legal or financial compliance.

We protect stored data using access controls, encryption in transit, and operational security practices. We limit access to sensitive data to authorized personnel and systems.

To request access, correction, or deletion, email info@tixdorm.com with the subject line “Data Request”.